Click the below link to download Copytype Connect 
Powered By TeamViewer
https://get.teamviewer.com/637nxxw

Install the TeamViewer onto your PC, allowing access to Remote Control your PC with your Authorisation

Our Customer Service Team will call for your unique access key & will remotely trouble shoot your issue

All finished! No need for expensive call outs anymore.  
Copytype Remote Connect has you covered!